If you are not 100% satisfied with the item you received, we will accept returns within 15 calendar days of receiving the item.
What can be returned or exchanged?
1. Items ordered were received within the past 15 days.
2. Product is in the same condition as when you received it.
3. All packaging, accessories, accessories are still in new or like-new condition and will not affect resale.
If you believe the product is defective, please contact Customer Service: service@festartool.com with product and defect details.
Return process within 15 days of receiving your order
Submit a return request to the customer service email: service@festartool.com. Please include a description and photo explaining the reason for your return.
We reserve the right not to accept returns without prior approval from Customer Service.
Once our customer service department approves your request, we will provide you with a return address. Please ship the item via your local post office within 3-5 business days of receiving the return form and keep the tracking number handy.
Consumers are not responsible for return shipping if an item is received damaged or incorrect.
In other cases, if a return is requested, the consumer shall bear the shipping cost. The specific cost depends on the courier company you choose.
No restocking fees are charged to customers for returning defective products
All returned items will be inspected. We will process a refund when we confirm that the product has the problem you mentioned. After we process your refund, it usually takes 3-7 business days for the funds to be credited to your account, depending on your bank or payment service. Your bank or payment service may charge a small transaction fee.
Note: The value of the return is equal to the selling price of the returned or exchanged item, including applicable taxes. For online returns, original shipping charges will not be refunded unless otherwise stated.
If you wish to return any item to the nearest return address, please contact our Customer Service at service@festartool.com. You will receive a reply as soon as possible.
Note: Please do not send returns to the address on the package. This is not our return address and will affect the processing of your return.
Contact Email:
service@festartool.com
